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The Sense of Acceleration
Try this as an experiment. The next time you are in your car trying to get somewhere, notice how you feel when traffic is stopped and then notice how differently you feel as the car accelerates down...
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How to Make Everyone Look Good
During the time that I was the customer service manager at Rosenthal Acura, I would meet weekly with all the department managers to identify problems and handle customer complaints. Wherever possible,...
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Suggestions Anyone?
Over the years, many of the companies for which I have consulted have tried some form of suggestion box to generate ideas on how to improve their processes and productivity. In almost every case, the...
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How to Turn a Disappointed Valentine’s Day Customer into a Raving Fan
My wife and I spent an unusual Valentine’s Day this year. There was an online offer for flowers that I took advantage of. The flowers were kind of overpriced but they looked beautiful online and I...
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The Best Boss: Seeing More Than Meets the Eye
My dad, who will be 95 this summer, was the 9th of 10 children growing up and living through the great depression in Hampton, Virginia. He attended the University of Virginia for both College and...
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How to Keep the Good Ones From Slipping Away
My good friend’s son has an entry level job at a big box store. Although he doesn’t make much an hour, he likes the steady paycheck and the non-rush hour shift he is on and enjoys his co-workers. He...
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Tips for Accepting and Forgiving Ourselves
One of the hardest things for us to do as leaders, spouses, or parents is to accept ourselves exactly the way we are and accepting our situation exactly the way it is. We are, as a society, very...
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The Best Boss: Seeing More Than Meets the Eye
My dad, who will be 95 this summer, was the 9th of 10 children growing up and living through the great depression in Hampton, Virginia. He attended the University of Virginia for both College and...
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Can a Brick and Mortar Retailer Compete with Amazon? Maybe.
Over time, I have watched several big box electronics and appliance stores go out of business. I assumed it was because they couldn’t compete with their online competition. I’m here to tell you that...
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Tips For Reducing Holiday Stress
The holidays bring with them the potential for considerable stress and anxiety. Most folks can’t help but have hopes and expectations and if these aren’t met, upset feelings are right around the...
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What We Can Learn From Southwest Airlines
The more I travel, the more impressed I am with Southwest Airlines. They have distinguished themselves in the transportation industry by doing two things we all would benefit from doing: 1. They focus...
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Lessons From My Father
I wrote this a few years ago. My dad is now 97 and still inspires me. My father, Eugene O. Goldstein, MD, will be turning 92 this summer. Today, my wife and children and my brother are all flying to...
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